Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and hygiene strip in place, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@linsori.com. Returns will need to be sent to the address provided to you at the time you contact us for a return. You will be responsible for return shipping costs unless the item is faulty or incorrect.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@linsori.com.
Size-Related Returns
We accept size-related returns within 14 days, provided items are in original condition with all tags attached and the hygiene strip in place. To avoid disappointment, please review our Size Guide carefully before ordering. If you are between sizes or unsure, contact support@linsori.com before purchase and we will be happy to help.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned for hygiene reasons (such as panties, swimwear bottoms, and any worn intimate apparel) or because they are custom products (such as special orders or personalised items). Final sale items, clearly marked at checkout, cannot be returned. Gift cards are also non-returnable. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it: unworn or unused, with tags and hygiene strip in place, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at support@linsori.com.
This policy does not affect your statutory rights under UK consumer law.
